Responses on a 5-point Likert scale

StatementStrongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeNo response
21. I was surprised to be contacted via telephone for a rheumatology consult.20.7%41.6%16.7%14.8%5.2%1.0%
22. I think telemedicine consults serve the same purpose as face-to-face visits.15.1%35.7%19%24.3%5.9%-
23. Telemedicine is more convenient for me.21.3%39.7%23.0%12.8%3.2%-
24. I felt that I needed to see my healthcare provider in person.23.3%46.6%19.7%7.4%3.0%-
25. My concerns were addressed via telemedicine.14.4%46.6%25.2%11.1%2.0%0.7%
26. The audio quality was sufficient.29.2%61.3%6.2%2.3%1.0%-
27. The teleconsult was of sufficient length.24.3%62.6%8.2%3.6%1.3%-
28. The staff was courteous and willing to address my concerns.32.8%57.4%7.2%1.3%1.3%-
29. I experienced technical difficulties during the teleconsult.3.3%8.2%8.8%55.4%24.3%-
30. I am not easily accessible via phone.6.2%15.4%14.8%43.3%20.3%-
31. I have no issues with collecting my prescriptions/documents after a telemedicine consult.32.1%50.5%6.9%6.9%3.3%0.3%
32. My doctor uses information from the telemedicine system in my office visits.15.0%38.7%39.0%3.3%2.6%1.4%
33. I follow my doctor’s advice better since working with the telemedicine system.12.5%27.2%50.5%8.2%1.6%-
34. I do not know much about technology.7.5%27.2%18.7%26.3%20.3%-
35. I am more involved in my care using the telemedicine system.9.2%21.6%48.9%15.1%4.6%0.6%
36. I am satisfied with the current telemedicine service in the rheumatology clinic.19.3%52.2%20.0%6.2%2.3%-
37. I would opt for telemedicine for most of my future consults.20.3%39.3%20.7%14.1%5.6%-
38. I would recommend an improved telemedicine service as the way going forward.14.1%32.1%18.0%14.8%21.0%-

-: Not applicable